Return, Exchange, and Refund Policy for anginay

At anginay, we act as an authorized retailer/distributor, sourcing high-quality products directly from renowned brands such as Konka, Gree, Haier, Haiko, and more. Please note that the primary warranty, return, and refund policies are governed directly by the respective manufacturer/brand.

By purchasing from us, you agree to the following policies:

1. Checking upon Delivery (Cash on Delivery)

• Since we operate on a Cash on Delivery (COD) model, we highly encourage customers to check the external condition of the package in front of the delivery agent.

• If you find any visible physical damage or an incorrect product delivery, you should decline the package immediately and inform our customer support.

2. Brand-Specific Warranty & Refund Policy

• Brand Authority: For any technical faults, performance issues, or internal defects discovered after delivery, the official refund and return policy of the respective brand (Konka, Gree, Haier, Haiko, etc.) will strictly apply.

• Assessment: The decision to approve a refund, replacement, or repair rests solely with the official brand’s service center after their technical evaluation. anginay will assist you in coordinating with the brand, but cannot independently issue refunds for brand-governed items.

3. Conditions for Return/Exchange Claims

To facilitate a smooth claim process with the main brand, please ensure:

• You notify our customer care within 48 hours of delivery regarding any issues.

• You preserve the original brand invoice, warranty card, user manuals, and packaging box.

• The product must remain unused, unaltered, and with all original tags and stickers attached.

4. How to Claim Support

If you encounter any issues with your appliance or product, please reach out to us with your order details and an unboxing/fault video:

• Email: anginaybd@gmail.com

• Phone: 01619057308